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Q: How do I find my perfect hair colour?

A: Throughour Virtual Consultation we will learn about your hair history and assess yourcurrent hair situation. This will give us the necessary information to make aprofessional suggestion as to the right hair colour for you and will inform ourcustom colour formulation.

Q: What should I do 24-48 hours before colouring my hair?

A: Wealways suggest you do a skin test 24 hours prior to colouring your hair. Washyour hair 24-48 hours before colouring your hair for optimal colour uptake.Before starting refer to the Colour Kit instructions on our site.

Q: Can I highlight or bleach my hair?

A: At thistime we do not have any Kits containing bleach as the risk of damage andundesirable results is too high.

Q: Is Colour Lab taking new clients?

A: Wewelcome everyone, new and returning clients. For new clients we will send out acomplimentary, easy to follow consultation instructions. During thisconsultation we will discuss your hair history and goals while also giving ourprofessional opinion on what would best suit you.

Q: What are your shipping details?

A: We shipground transport only within Canada using Canada Post. Tracking information anddelivery times are available at check out.

Q: How do we accept payment?

A: We useShopify for our secure check out method. We can not accept over the phonepayments or e-transfers. We accept all major credit and debit cards.

Q: Will the colour stain my towel?

A: Mostlikely the colour will stain your cotton towel or clothing. Always prepare atowel and shirt that you do not mind getting stained to be safe.

Q: I have staining around my hairline, will this go away?

A: Skinstaining is totally normal especially with darker colours. Always use thecotton provided to wipe away any colour around your hairline – the faster youwipe it off the less it will stain. Any remaining hairline staining will comeoff completely after a few more shampoos.

Q: Do i have to use a specific shampoo and conditioner?

A: We havea complete list of Oribe and Goldwell products to tend to all your hair needs.From Moisture to Volume all while maintaining shine and most importantly colourintegrity. Feel free to reach out via email or phone to discuss which productswould be best for your hair.