Shipping & Pickup

 In response to COVID-19, our delivery partners are offering no-contact delivery in your area. Drivers may ask for verbal confirmation of receipt from a safe distance to satisfy the signature requirement, or may leave lower-cost shipments at your door with no signature required. 

Items ship out every Friday afternoon. The address entered in Shopify will be the delivery address unless you would like your Colour Kit sent elsewhere please email us at info@clab12.com

Shipping costs are calculated and displayed before you complete your order on the Colour Lab Online Store. You can also see shipping costs on the Order Acknowledgment email and on online order status. If you order multiple items, you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier's name and tracking information, if available.

We keep you informed

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item is prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

For a Colour Lab Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.

You can visit online order status 24 hours a day, 7 days a week, to view the most up-to-date status of your order.

 Shipping Restrictions

The Colour Lab Online Store sells and ships items only within the boundaries of Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada.

Shipping methods

Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep. You can choose a different Shipping Method for each item on your order. The Colour Lab Online Store offers a variety of shipping methods to meet your needs:

• Standard Shipping — Delivers within 7 business days after shipping. FREE shipping for Toronto residents where personal contact free delivery is possible.
• Expedited Shipping — Delivers within 4 business days after shipping. Shipping charges are based on the total weight of the order. Delivery to the northern territories may take more than 4 business days.

 Shipping Restrictions

The Colour Lab Online Store sells and ships items only within the boundaries of Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada.